Privacy Statement – A.E.T. Europe B.V.

Last updated: 16 May 2025

1. Introduction

A.E.T. Europe B.V. (“AET”, “we”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Statement explains how we collect, use, store, share, and secure your personal data when you interact with us — including through our websites, services, or communications. All processing of personal data is carried out in accordance with the Regulation (EU) 2016/679 (GDPR) and applicable Dutch law.

2. Who we are

    Data controller:

    • A.E.T. Europe B.V.
    • IJsselburcht 3, 6825 BS Arnhem, The Netherlands
    • info@aeteurope.com | Tel: +31 26 365 33 50

    3. Categories of personal data we process

    We may collect and process the following categories of personal data:

    • Website usage data: IP address, device type, browser info, pages visited, timestamps
    • Communication data: Email address, name, phone number, content of correspondence
    • Commercial interaction: Company name, billing information, purchases, contract status
    • Marketing & preferences: Opt-in/opt-out status, topics of interest

    We do not intentionally collect or process special category data (Art. 9 GDPR), nor do we knowingly collect data from children.

    4. How we collect your data

    We collect personal data through the following means:

    • When you visit our website (via cookies and server logs)
    • When you contact us (email, phone, contact form)
    • When you request support, quotations, or product trials
    • When you subscribe to newsletters or marketing communications
    • When you purchase or use our products or services

    5. Legal basis for processing

    Under Article 6 of the GDPR, our processing activities are based on:

    • Performance of a contract: Providing products, licenses, or support
    • Legitimate interest: Website analytics, business development, direct B2B marketing
    • Compliance with legal duties: Export control, tax, accounting, or regulatory obligations
    • Consent: Email newsletters, analytics, and non-essential cookies

    Where processing relies on consent, you can withdraw it at any time without affecting prior lawful processing.

    6. Purpose of processing

    We process your personal data for the following purposes:

    • To provide and support our products and services
    • To respond to inquiries and customer support requests
    • To manage contractual relationships and licensing
    • To improve website performance and user experience
    • To send service announcements or newsletters (with consent)
    • To comply with applicable legal obligations

    7. Cookies and tracking technologies

    Our website uses cookies and similar technologies to ensure functionality, improve performance, and enable analytics or advertising — in accordance with our Cookie Statement.

    You can manage your cookie preferences or withdraw consent at any time via the cookie control icon or banner on our website. See our Cookie Declaration for a full list of cookies in use.

    8. Data sharing and international transfers

    We do not sell or rent personal data. Data may be shared with:

    • Hosting and IT infrastructure providers
    • Marketing and analytics providers (e.g., Google, if consented)
    • Professional advisers and auditors
    • Public authorities where legally required

    We ensure that all third parties follow appropriate data protection safeguards, including Standard Contractual Clauses (SCCs) or adequacy decisions, if processing outside the EEA.

    9. Data retention

    We retain personal data only as long as necessary for the purposes described above, or as required by law:

    • Website analytics: 14 months (Google Analytics, if consented)
    • Communications: Up to 3 years after last contact
    • Contractual data: Up to 7 years (legal obligation)
    • Newsletter opt-in data: Until withdrawn or 24 months without interaction

    10. Your rights under GDPR

      You have the following rights under Articles 12–22 of the GDPR:

      • Right to access your data
      • Right to rectification
      • Right to erasure (“right to be forgotten”)
      • Right to restrict processing
      • Right to data portability
      • Right to object to processing
      • Right to withdraw consent (if applicable)
      • Right to lodge a complaint with a supervisory authority

      To exercise these rights, contact backoffice@aeteurope.com with sufficient detail to identify yourself and your request. We will respond within one month.

      11. Data security

        We apply appropriate technical and organizational measures (TOMs) to protect your data, including:

        • TLS encryption of data in transit
        • Role-based access controls
        • Secure authentication protocols
        • Hosting in secure European data centers
        • Regular audits and ISO/IEC 27001:2022 certification

        12. Changes to this statement

          We may update this Privacy Statement to reflect legal changes, operational shifts, or security improvements. Significant changes will be notified on our website or via email where appropriate. The effective date is shown above.

          13. Contact and supervisory authority

            If you have concerns or questions about our privacy practices, contact:

            • backoffice@aeteurope.com
            • A.E.T. Europe B.V., IJsselburcht 3, 6825 BS Arnhem, The Netherlands

            If you’re not satisfied, you may file a complaint with the Dutch Data Protection Authority: www.autoriteitpersoonsgegevens.nl